It's a Problem

I have been inundated with emails and calls this week from subscribers who could not open their free block of the month in the August Newsletter.

Let me just say for the record, I feel your pain.  Now, go read this post.

Yup, there are those who come back and say, "it's still not working, what should I do?"

I gotta tell you this really gets me frustrated (RANT BEGINS HERE) because I take each of these calls and letter seriously and try to help them troubleshoot the problem.  Sometime I even revert to sending the file cuz I am so tired of typing the same thing over and over.  But that has burned me to, because i get countless requests to send files and I don't have the time to do that.  Plus, My work is copyright protected and it gets passed around from friend to friend when it is free and easy to get.

 I get ripped off every day by otherwise good people who ignore my copyright and share my patterns with friends, or shops that copy a pattern and sell it without paying me for it. Good hearted people just like you.  Of course YOU don't ever share my patterns with others.  You tell friends to go and download their own free copy!

But I am not a computer geek and I cannot troubleshoot your computer.  I am a pattern designer that provides a free service for my subscribers.  I am constantly on the phone with my web site tech people trying to find out why things go wrong at times and beg them to fix it fast.

For example I just found out yesterday that when people write to me from the CONTACT REEZE page on my website that the emails do not come to me!!!!  I get angry customers on the phone who ask why I did not respond to their email, and I dumbly respond, "What email?"  Sheesh, I finally went on the website and found out how to locate those email in the site archive and there 156 of them!!!!  LET ME REPEAT. . . .156 emails to me with questions and problems, and even some store orders that I never got!  I was sick. As in wanna puke sick because that was 156 people I have let down.

I was on the phone with my website faster than you can say WTF, and asked them to fix it ASAP.  In the meantime I tried to trouble shoot the form myself and it all looked good and was pointing to the right email!!!

So if you have written me from my contact form on my website, and I have not responded, I am sorry.  I did not blow you off.  I just never got your email.  All 156 of them.   &%($%#*&^&)*&^.

END RANT.

Now, I know it is NOT YOUR fault and I should not vent my frustration on you, my faithful and loyal subscriber.  So if I have managed to not piss you off yet, I want to tell you what I have done to try and fix at least one of the problems you are experiencing.

I set up a page on my site with a "secret link" for subscribers only to click on and download my free blocks.  How do I get the "secret link" you ask???

I will put it in every newsletter rather than the current blue buttons which go through my email service.  It is nice to get the stats showing how many people clicked on each button but it is nicer to have happy customers!

Thanks!

Reeze